Roatan Visitor Privacy Policy

Last updated: September 13, 2026

This Privacy Policy explains how Roatan Visitor collects, uses, shares, and protects personal information when you use roatanvisitor.com, contact us, or make a direct booking.

1. Who We Are

Roatan Visitor is owned and operated by El Visitante Honduras, S.A., a Honduran corporation based in Roatán, Islas de la Bahía, Honduras.

Address: Calle Principal, Barrio El Centro, Coxen Hole, Roatán, Islas de la Bahía 34101, Honduras
Email: [email protected]
WhatsApp: +504 8867-1613

2. Information We Collect

Depending on how you use the website, we may collect information such as your name, email address, mobile or WhatsApp number, booking details, tour date, number of Visitors, selected options, payment status, messages you send us, and information needed to coordinate your pickup.

For cruise Visitors, this may include your cruise ship name and port date. For Visitors staying on the island, it may include your hotel, vacation rental, or other pickup location. We may also receive technical information such as IP address, browser or device information, security logs, and cookie or analytics data generated when you use the website.

3. How We Use Your Information

• to process and confirm bookings;
• to coordinate cruise-port, hotel, or vacation-rental pickup;
• to communicate meeting instructions, schedule changes, reminders, and other information about your experience;
• to provide customer service and respond to questions;
• to process cancellations, refunds, balances, or other booking-related transactions;
• to maintain business, accounting, tax, fraud-prevention, and dispute records;
• to protect the security and proper operation of the website; and
• to understand and improve how Visitors use roatanvisitor.com.

4. Payments

Online payments are currently processed through PayPal. Payment information you enter in PayPal is handled by PayPal under its own privacy and security practices. Roatan Visitor does not receive or store your full payment-card number. We may receive transaction information such as payment status, amount, transaction reference, and payer details needed to administer the booking.

5. When We Share Information

We share personal information only when reasonably necessary to operate the website, process a booking, deliver the experience you purchased, comply with law, or protect legitimate business and security interests.

This may include sharing limited operational information with drivers, local hosts, guides, activity operators, or other service providers involved in your specific tour; payment information with PayPal; and technical information with website hosting, email, security, analytics, or similar technology providers used to operate roatanvisitor.com.

We may also disclose information when required by a competent authority or when reasonably necessary to establish, exercise, or defend legal rights.

6. Cookies, Analytics, and Website Security

Roatanvisitor.com may use cookies and similar technologies required for booking functions, account or session functions, security, spam prevention, analytics, and website performance. Some third-party services used by the website may also set or read cookies according to their own policies.

You can control many cookies through your browser settings. Blocking some cookies may affect booking, login, security, or other website functions.

7. Reviews and Visitor Content

If you submit a review, rating, image, or other content for publication, information you choose to make public may appear on the website together with that review or content. Do not submit information you do not want published.

8. How Long We Keep Information

We retain information for as long as reasonably necessary for the purpose for which it was collected and for legitimate accounting, tax, legal, security, customer-service, and dispute-resolution needs. Different categories of information may be kept for different periods.

9. International Service Providers

Some technology or payment providers used by Roatan Visitor may process information outside Honduras. When you use those services, information may be handled in other countries under the provider’s applicable terms and privacy practices.

10. Your Information

You may contact us to ask about personal information associated with your direct booking, request correction of inaccurate information, or request deletion where appropriate. Some records may need to be retained when required for legal, tax, accounting, security, or dispute purposes.

11. Security

We use reasonable administrative and technical measures intended to protect personal information and the website. No internet transmission, website, or electronic storage system can be guaranteed to be completely secure.

12. Changes to This Policy

We may update this Privacy Policy when our website, booking process, service providers, or legal obligations change. The current version will be posted on this page with its updated date.

13. Contact

Questions about this Privacy Policy or information connected with a direct booking may be sent to [email protected] or by WhatsApp at +504 8867-1613.