Last updated: September 12, 2026
These Booking Conditions apply when you book directly with Roatan Visitor through roatanvisitor.com.
Roatan Visitor is owned and operated by El Visitante Honduras, S.A., a Honduran corporation domiciled in Roatán, Bay Islands, Honduras.
We want you to know what you are buying, what is included, how cancellations work, how we handle cruise schedules, and what you can expect from us before you pay.
A Spanish version containing the same substantive conditions is also available.
Your contracting party and tour service provider is:
EL VISITANTE HONDURAS, S.A.
Operating as: Roatan Visitor
Address: Calle Principal, Barrio El Centro, Coxen Hole, Roatán, Islas de la Bahía 34101, Honduras
RTN: 11019015752390
Email: [email protected]
WhatsApp: +504 8867-1613
Website: roatanvisitor.com
El Visitante Honduras, S.A. owns and operates the Roatan Visitor business and website.
In these Booking Conditions:
“Roatan Visitor,” “we,” “our,” and “us” mean El Visitante Honduras, S.A.
“Visitor,” “you,” and “your” mean the person making the booking and, where the context requires, the other Visitors included in that reservation.
These Booking Conditions govern reservations made directly through roatanvisitor.com.
If you book through Viator, GetYourGuide, a cruise line, travel agency, hotel, or another booking platform, that provider may apply its own payment, cancellation, refund, and booking rules to the transaction it handles.
A booking made through another platform is not automatically governed by Roatan Visitor’s direct-booking cancellation policy.
You select the tour, date, number of Visitors, available extras, and payment option through our booking system.
We ask only for the information reasonably needed to arrange and operate your visit, including your contact information and either your cruise ship or your Roatán pickup location.
After the required payment is successfully received, we send a booking confirmation to the email address you provided.
Your booking confirmation should identify the material details of your reservation, including:
If your confirmation does not match what you selected, contact us at [email protected] or through WhatsApp so we can review it promptly.
Bookings through roatanvisitor.com are concluded electronically. Honduran law recognizes commercial transactions and contracts made through electronic communications under the Ley sobre Comercio Electrónico, Decreto No. 149-2014.
One person may make a reservation for a family or group.
The person making the booking confirms that they are authorized to arrange the reservation, provide the information reasonably required for the booking, and communicate the booking details and these Booking Conditions to the other members of the party.
Each Visitor retains any personal or consumer right that cannot lawfully be waived or exercised on that person’s behalf by somebody else.
The price displayed for your booking is the total price payable to Roatan Visitor for the services identified as included in that booking.
We do not add mandatory Roatan Visitor charges at the port, in the vehicle, or after your direct booking has been completed.
If a tour offers an optional attraction, upgrade, rental, activity, food item, or other service at an additional cost, it should be identified as optional before you purchase it.
The total displayed price must reflect any tax or statutory charge that Honduran law requires to be included in the consumer price.
Roatan Visitor serves a large number of international Visitors, so prices may be prominently displayed in United States dollars.
Where a consumer price is displayed in foreign currency, its equivalent in Honduran Lempiras must also be displayed in accordance with applicable Honduran consumer law.
The applicable exchange reference should be stated or otherwise made reasonably clear when the HNL equivalent is calculated.
If the online payment method presented at checkout processes the transaction in a particular currency and you wish to pay the displayed Honduran Lempira amount instead, contact us before payment so that the available payment method can be confirmed.
The individual tour page and your booking confirmation determine what is included in your particular experience.
Depending on the tour, included services may consist of items such as:
An item is included when the tour page or booking confirmation identifies it as included.
Optional activities and personal purchases are separate from the tour price unless the booking specifically says otherwise.
Depending on the particular tour, this may include optional attractions, upgrades, souvenirs, additional food or drinks, equipment rentals, or gratuities.
We will identify paid optional components separately rather than presenting them as unexpected mandatory charges during the excursion.
The payment options available for a particular booking are shown at checkout.
If you select Pay Full Amount, the full booking price is paid online when you make the reservation.
Where the deposit option is available, you may pay the stated deposit online to reserve the tour.
Your confirmation will show:
The confirmation or subsequent payment instructions will state how and when the balance is to be paid.
Online payments are currently processed through PayPal.
Roatan Visitor does not receive or store your full payment-card number.
For a reservation made directly through roatanvisitor.com:
If you cancel before the scheduled start time, we refund the amount you paid to Roatan Visitor for that booking.
You may cancel by:
We will confirm the cancellation in writing.
Refunds are processed promptly. Where Honduran law requires the refund within a particular period, we comply with that period. The time for a processed refund to appear in your account may also depend on PayPal, your bank, or your card issuer.
If you are delayed getting off your ship, cannot immediately locate the meeting point, or encounter another arrival problem, contact us.
If we are communicating with you and can reasonably adjust the pickup, we will work with you rather than automatically treating the booking as a no-show.
If the scheduled tour time has passed, we cannot reach you, you have not arrived at the agreed meeting point, and you did not cancel before the tour began, the reservation may be treated as a no-show.
A vehicle, driver, and guide may already have been committed specifically to your party.
Nothing in this section removes a non-waivable right available under Honduran law.
Honduran consumer law provides an additional statutory protection for services contracted electronically.
Under Article 59 of the Ley de Protección al Consumidor, Decreto No. 24-2008, a consumer may revoke acceptance within five business days from the date the service contract was made, provided the service has not already begun. That right cannot be waived.
Article 60 provides for restitution of amounts paid within the statutory period following notice of revocation.
Roatan Visitor’s direct-booking cancellation policy is intentionally designed to be at least as favorable to the Visitor as this statutory cancellation protection.
Cruise itineraries sometimes change.
If your ship:
we refund 100% of the amount you paid to Roatan Visitor for the affected direct booking.
You do not need to purchase a separate cancellation product from us for this protection.
If you learn about the change while aboard and cannot contact us immediately, contact us as soon as reasonably possible.
A late ship arrival does not automatically cancel your day.
We first determine how much usable time remains before the ship’s all-aboard time.
If enough time remains for a worthwhile experience, we adjust the itinerary around the time actually available. We will work with you to prioritize the stops or activities that matter most.
If an included paid attraction must be omitted because the shortened port call makes it impractical, we will make an appropriate adjustment for that omitted component.
If the remaining time is too short to provide a meaningful portion of the tour and still return safely before all aboard, we will not begin the tour and will refund the direct booking in full.
We will not compromise the return schedule simply to complete every planned stop.
Cruise Visitors must provide:
Before your visit, Roatan Visitor sends meeting instructions based on your ship and arrival port.
Those instructions may include the correct terminal, walking directions, meeting point, pickup time, identifying information for your representative, and what to do if you cannot immediately find us.
Roatán has more than one cruise terminal. Providing the correct ship name helps us send you the correct instructions.
If your cruise line changes your ship, port, or schedule after booking, tell us when you become aware of the change.
For a cruise Visitor, returning to the ship safely and on time is part of the tour itself.
Roatan Visitor:
For the return plan to work, we ask you to:
If a delay attributable to Roatan Visitor causes a Visitor who followed those instructions to miss the ship, we will remain with the affected Visitor, assist immediately with the situation, refund the Roatan Visitor tour price, and address any further responsibility in accordance with applicable Honduran law and available insurance coverage.
This is our On-Time Return Promise.
If you are staying on the island rather than arriving by cruise ship, provide the hotel, accommodation, or pickup location requested during checkout.
We will confirm the applicable pickup arrangements.
If your accommodation is in an area that requires a different meeting point, additional transportation arrangement, or a material change to the published tour logistics, we will tell you before the tour.
Roatán is a Caribbean island, and actual conditions can affect the order or availability of activities.
Weather, sea conditions, road conditions, site closures, capacity limits, or safety conditions may require us to adjust the day’s operation.
Where the essential experience can still be provided safely, we may reasonably change the order of stops, route, timing, or a particular activity.
If a material included component cannot be provided, we will offer a reasonable alternative where practical or make an appropriate adjustment for that component.
If Roatan Visitor cancels the entire tour, you may choose between:
You are not required to accept an alternative instead of a refund.
Some tours include visits to independently operated beaches, parks, restaurants, marine sites, animal facilities, or other attractions.
Where an attraction is specifically identified as included, its agreed admission cost forms part of the booking price.
Optional attractions and upgrades are identified separately.
An independent attraction may control its own opening hours, admission capacity, site rules, animal-interaction procedures, equipment requirements, and temporary safety restrictions.
If an included attraction becomes unavailable on the day of the tour, we will tell you as soon as reasonably possible and work with you on a comparable alternative or an appropriate adjustment for the affected component.
Different Roatán experiences have different physical requirements.
Depending on the selected tour, the day may involve walking outside a cruise terminal, uneven surfaces, sand, steps, getting into or out of a vehicle, boarding a boat, entering the water, or moving through locations with limited accessibility infrastructure.
Tell us before the tour about any mobility, accessibility, swimming, boarding, or practical assistance you may need.
We will tell you whether the selected experience can reasonably accommodate those needs and, where practical, adjust the itinerary or recommend a more suitable option.
You do not need to provide more medical information than is reasonably necessary for us to understand and accommodate your practical needs.
Our guides make operational decisions based on the conditions actually encountered during the excursion.
Visitors should follow reasonable safety instructions given by the guide and the safety rules of any attraction being visited.
A guide may adjust, postpone, or stop an activity when reasonably necessary because of weather, sea conditions, road conditions, equipment concerns, site restrictions, or unsafe conduct.
If a Visitor’s conduct creates a genuine safety risk to themselves or to other people, the guide may end that person’s participation in the affected activity and work to arrange a safe return or appropriate alternative.
Some Roatan Visitor experiences may involve swimming, snorkeling, boat travel, wildlife, or animal encounters.
These activities have foreseeable physical and environmental risks.
Where such an activity forms part of the experience:
Animal encounters are subject to the operating and welfare rules of the attraction providing the encounter.
A particular interaction cannot be guaranteed when the attraction determines that conditions on the day make that interaction inappropriate or unavailable.
Bookings must be made by an adult.
The responsible adult remains responsible for supervising children in the party throughout the tour.
Some activities may have legitimate age, height, weight, swimming, or other participation requirements. Where such a requirement materially affects the tour, we will identify it in the tour information or communicate it before participation.
Keep passports, wallets, phones, jewelry, cash, and other valuable belongings appropriately secured during the tour.
If something is left in one of the vehicles used for your excursion, contact us promptly. We will make reasonable efforts to locate it and coordinate its return.
Roatan Visitor uses the personal information collected during booking to organize the reservation, communicate with you, coordinate the tour, process payment, provide the service, and maintain necessary business records.
The details of that processing are set out in the Roatan Visitor Privacy Policy.
We intentionally limit the information requested at checkout to information that is reasonably useful for operating your reservation.
Roatan Visitor does not receive or store your full PayPal payment-card number.
If something during the tour does not match what was reasonably promised or expected, tell your guide when possible.
Many practical issues can be corrected during the excursion if we know about them at the time.
If the matter remains unresolved, contact:
El Visitante Honduras, S.A. / Roatan Visitor
Email: [email protected]
WhatsApp: +504 8867-1613
Please include your booking reference and enough information for us to understand what happened.
We will acknowledge the complaint and review it in good faith.
Nothing in these Booking Conditions prevents a Visitor from exercising a lawful consumer right, making a complaint to the competent Honduran consumer-protection authority, using an available PayPal or card-issuer dispute process, or publishing an honest review of their experience.
Direct bookings with Roatan Visitor are governed by the laws of the Republic of Honduras, where the booked tourism service is provided.
These Booking Conditions do not remove, restrict, or replace any mandatory consumer right available under applicable law.
Any provision that cannot lawfully operate as written will be interpreted consistently with applicable law without reducing the Visitor’s non-waivable rights.
These Booking Conditions are published in English for our international Visitors and in Spanish in accordance with Honduran consumer-law requirements applicable to adhesion contracts.
Both versions are intended to contain the same substantive conditions.
We will not use a translation difference to reduce a Visitor’s rights.
If a discrepancy is identified, the text will be interpreted consistently with applicable Honduran law and corrected.
The Booking Conditions governing your reservation are the version presented when the direct booking is made.
Each published version should carry a revision date.
Roatan Visitor will maintain the booking record associated with the transaction and should preserve, where technically available:
We may update these Booking Conditions for future bookings, but a later version does not retroactively replace the version applicable when an earlier booking was made.
